Terms of service
Welcome to Pupsy! The terms “we”, “us” and “our” refer to Pupsy. Pupsy operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated online shopping experience (the “Services”). Pupsy is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they include important information about your legal rights, warranty disclaimers, and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use or access our Services.
ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence, or that you have given consent for any minor dependents to use the Services on devices you manage.
To access or purchase from our store, you may be required to provide information including your email address, billing, payment, and shipping details. You represent that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Accounts may not be transferred, sold, or assigned.
OUR PRODUCTS
We make every effort to accurately display and describe our products. However, colours, sizing, and appearance may vary depending on your device and settings.
We do not guarantee that products will meet your personal expectations. All product descriptions, availability, and pricing are subject to change at any time without notice. We reserve the right to discontinue products or limit quantities at our discretion.
Pet Product Disclaimer:
Products sold by Pupsy are intended for pets only. We do not provide veterinary, medical, or nutritional advice. Always consult a qualified veterinarian before changing your pet’s diet or if your pet has allergies, sensitivities, or medical conditions. Pupsy is not responsible for adverse reactions or misuse of products.
ORDERS
Placing an order constitutes an offer to purchase. Pupsy reserves the right to accept or decline orders at its discretion. Orders are not accepted until payment is successfully processed and confirmation is issued.
Orders may not be cancelled once accepted. If an order is changed or cancelled by us, we will attempt to notify you using the contact details provided.
Pupsy operates as an online retail and drop shipping business. Some products may ship directly from third-party suppliers and may arrive separately.
Purchases are subject to our Refund Policy. Products are for personal or household use only and not for resale.
Right to Cancel (UK & EU Consumers):
If you are a consumer in the UK or EU, you have the right to cancel your order within 14 days of receiving your goods, unless the product is exempt under applicable law (including opened or perishable pet food). Cancellation must be requested in accordance with our Refund Policy.
PRICES AND BILLING
Prices are subject to change without notice. The price charged is the price in effect at the time of purchase. Prices do not include taxes, shipping, customs, or import duties unless stated otherwise.
You agree to provide accurate payment and billing information and authorize us to charge your payment method for all purchases and applicable fees.
SECTION 5 – SHIPPING AND DELIVERY
Shipping times are estimates and not guaranteed. Delays may occur due to suppliers, carriers, customs, or events beyond our control.
Risk of loss passes to you once the order is handed to the carrier, except where prohibited by law. For UK and EU consumers, risk passes upon delivery to you or a designated recipient.
SECTION 6 – INTELLECTUAL PROPERTY
All content on the Services, including text, images, graphics, logos, and designs, is owned by Pupsy or its licensors and is protected by intellectual property laws.
You may use the Services for personal, non-commercial use only. Unauthorized use, reproduction, or distribution is prohibited.
“Pupsy” and related branding are trademarks of Pupsy. Shopify trademarks belong to Shopify.
PRIVACY POLICY
All personal data is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy.
For users in the UK and EU, personal data is processed in accordance with UK GDPR and EU GDPR, including rights of access, correction, deletion, and objection.
ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information is inaccurate at any time.
DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law, the Services and products are provided “as is” and “as available” without warranties of any kind.
Pet Safety Disclaimer:
Pets may respond differently to food and toys. Supervision is recommended. Pupsy does not guarantee specific results.
UK & EU Consumers:
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be excluded by law.
LIMITATION OF LIABILITY
Nothing in these Terms limits liability where doing so would be unlawful.
To the fullest extent permitted by law, Pupsy is not liable for indirect, incidental, or consequential damages arising from use of the Services or products.
GOVERNING LAW
These Terms are governed by the laws of the country in which Pupsy is registered. UK and EU consumers may also rely on mandatory local consumer protection laws.
CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.
CONTACT INFORMATION
Pupsy
Email: info.thepupsystore@gmail.com